I am a dinosaur. I admit it. Guilty as charged.
It is because of my own acknowledged limitations that I surprised myself several months ago - after I purchased my new (to me) car by paying for a Sirius XM satellite radio subscription. I may not die with the first dollar I ever earned still on my person but it is a safe bet that at least one of his linear descendants will accompany me to my subterranean, very hot eternal resting place.
Yesterday, I cancelled the subscription. For $21 a month I paid not only to have the service in my vehicle, which I loved, but also on my laptop, my desktop, and my iPhone. Unfortunately, the customer service end of the Sirius operation wore me out. Approximately thirty days ago, for reasons that remain a mystery to me, I was somehow knocked out of my account on my desktop computer at work. For all I know, the Firm had some sort of internal power issue. I presumed reconnecting would be a simple process. I was wrong.
Terribly wrong.
Long and boring story short, my efforts at reconnecting my on-line service resulted in me being caught in the same endless loop. Someone would ask me to provide them with the e-mail address on my account so that they could send me the prompts needed to cure my ills. However, when I provided them with my e-mail address - the one at which I receive promotional e-mails from Sirius and the one identified on the "My Account" page for my account - I was told that Sirius had no such e-mail address in its system.
Having paid for something I did not receive for the past thirty days, yesterday I called Sirius to cancel. I spoke to a very pleasant young woman on the phone who apologized repeatedly and profusely for their inability to properly service my account. She even tried, enthusiastically but not obnoxiously, to coax me into sticking around by offering me a deeply discounted deal, which deal I politely declined.
To the Tar Pits and Beyond!
-AK
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